Senior Account Manager /
Senior Client Success

The Account Director is the single owner of client relationships. This role ensures clients feel confident, heard, and well-served, while translating business needs into clear direction for product, engineering, and delivery teams. Success is measured by client retention, expansion, and trust
— not just project delivery.

Location: Rachathewi, Bangkok

Employment Type: Full-time

‍Responsibility:

1. Client Ownership & Relationship Management

  • Act as the primary point of contact for all assigned clients
  • Build long-term, trusted relationships with senior client stakeholders
  • Lead regular client check-ins, QBRs, roadmap discussions, and escalations
  • Manage expectations on scope, timelines, costs, and deliverables
  • Proactively identify risks, dissatisfaction, or misalignment — and resolve early

2. Account Strategy & Growth

  • Understand each client’s business, industry, and success metrics
  • Identify upsell / cross-sell opportunities (new features, phases, retainers, support, etc.)
  • Partner with sales or founders on renewals, expansions, and pricing discussions
  • Own account health: retention, satisfaction, revenue growth

3. Project & Delivery Alignment (Non-coding role)

  • Translate client requirements into clear briefs and priorities for internal teams
  • Work closely with Product Managers, Tech Leads, and Project Managers to align delivery
  • Ensure scope changes are documented, estimated, and approved
  • Balance client needs with internal capacity and technical constraints

4. Communication & Escalation Management

  • Lead difficult conversations professionally (delays, scope changes, trade-offs)
  • Handle escalations calmly and decisively
  • Ensure communication is clear, structured, and documented
  • Protect the team by setting realistic boundaries while maintaining client trust

5. Process & Quality Improvement

  • Help define and improve client service processes (onboarding, handover, reporting)
  • Standardize communication, documentation, and service expectations
  • Contribute to playbooks, templates, and best practices for client management
Success Metrics (How performance is judged):
  • Client retention & renewal rate
  • Account revenue growth
  • Client satisfaction / NPS
  • Project stability (fewer escalations, clearer scopes)
  • Internal team feedback on clarity and collaboration
Report Line:‍
  • Reports to: Founder / Managing Director / Head of Operations
  • Works closely with: Product, Engineering, Project Management
About Us

Hashed Analytic Co., Ltd. is a cloud and data company based in Bangkok with a global reach. We help organizations transform data into actionable insights, AI-driven intelligence, and scalable platforms.

Our clients span across New York, Shanghai, Hong Kong, and Bangkok, and our technology team has experience from top-tier global companies such as Microsoft, Google, and Hedge Fund environments.‍

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